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Halifax Water has contracted Neptune Technology Group to replace the meter in your home at no charge to you. Neptune has installed millions of water meters for over 2, utilities and is a trusted resource. Yes, all customers must schedule an appointment to have their meter modernized. However, customers have an option to opt-out of the RF radio-frequency portion of a new meter installation. Please contact Halifax Water to start the opt-out process.

Please remember, an appointment is still required to upgrade your existing meter to a new, non-RF meter regardless of their opt-out status for the RF portion of this program.


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Halifax Water is upgrading its water meters technology to be compatible with the latest meter reading technology that offers benefits such as improved customer service, system operation and environmental benefits. Not all properties will need to have their water meter changed, however a new transmitter will need to be installed at all properties unless the customer opts out of the RF device.

For more information, please contact customerservice halifaxwater. You will be notified when Neptune is in your area via an Appointment Notice sent directly to your home or commercial building. This Notice might be a letter or a pamphlet. When you receive the Notice, please schedule your appointment as soon as possible.

You can book an installation appointment as soon as you receive an appointment notice in the mail.

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The appointment notice will have a reference number used to confirm your appointment. With your reference number, you will be able to book your appointment online at customerconnect. If you lose your reference number, you can still book an appointment online at customerconnect. Neptune uses a variety of door tags to communicate with homeowners. Most often, door tags are used to indicate that you still need to book your appointment or that you have missed a scheduled appointment.

It is important to read your door tag carefully to know what actions you need to take. The new water meters emit less radio frequency energy than many other commonly-used wireless devices, like cell phones, baby monitors, satellite TVs, and microwaves that are used daily by millions of people.

Radio frequency moves through space at the speed of light. The new water meters use low-energy radio frequency waves to transmit information across distances. The California Council on Science and Technology is another excellent source. Access to account information is restricted to authorized Halifax Water personnel, who need the data to perform important functions, including improving billing and customer service. The transmitter that sends your meter reading has a unique identifier that is transmitted along with the read data.

This identifier is compared electronically to your account record to ensure that the meter reading matches the meter assigned to your account. With the new meter technology comes more water consumption data. Just like the old water meters, the new meters collect how much water you use. The main difference is the new meters collect more data throughout the day.

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No customer-identifying information such as names and addresses are stored in the meters or transmitted across the network. Protecting your data is a top priority. Security measures are tested and reviewed regularly to guard against unauthorized access. If there are any questions or concerns with the installation process, please contact Halifax Water Customer Care at Monday to Friday from 8: A water meter is a device that records water consumption. Your water meter is connected to a transmitter, which takes consumption information and sends transmits it to a remote reading device that collects this data.

This information is then used for billing purposes. The water meter is usually found in the basement, near the main water shut-off valve. In this case, it certainly appears that staff, and specifically then-CAO Dan English, purposefully pulled the wool over councillors' eyes to make a change that would solely benefit Brunello. Even if the change in CCCs wasn't some diabolical scheme on staff's part, the effect was real: Brunello wouldn't be responsible for the costs of the Timberlea diversion pipe, beyond the normal charges that apply to all developers across the entire city.

Ratepayers will pay for the pipe Fast-forward to last week, and we have the exchange between Halifax Water's John Sheppard and councillor Gloria McCluckey: Certainly, councillor Linda Mosher, who made the motion to put the pipe beneath Chain of Lakes Trail, was under the impression that ratepayers would pay for the pipe. Before she made the motion, Mosher spoke eloquently about the value of the trail as a recreational asset, but then explained: I did speak with Mr.

Yates and Jamie Hamon and various staff at Halifax Water, and the consultant, and Friday, Halifax Water sent the "clarifying" memo to council saying that 90 percent of the costs would be paid not by ratepayers, but by developers. This directly contradicted Mosher's rationale for making the motion. So over the weekend, I asked her about it, via email: It was clear to me that you were saying that the entire cost of either proposal—the Chain of Lakes Trail or via the Fairview pumping station—would be borne by ratepayers, and in order to keep that cost at a minimum, you preferred the Chain of Lakes Trail routing, even though it would mean the loss of the trail for nearly two years.

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So, I have a few questions for you: You said you spoke extensively with Halifax Water representatives. Were you told explicitly that the cost of the pipe would rest entirely with ratepayers?

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If so, doesn't the memo sent out Friday directly contradict what they told you previously? Now that Halifax Water says the pipe will be financed mostly through RDCs, doesn't that change the entire premise of your argument—that is, that we need to go with the Chain of Lakes Trail routing because residents in your district will pay less on their water bills, than had the routing been through Fairview? Now that you know the diversion will be mostly paid by developers, does that change your opinion of the need for the Chain of Lakes Trail routing for the pipe?

Will you ask for a motion of re-consideration, now that the premise of your motion has been contradicted? Mosher is in meetings this morning, but says she will call afterwards. She did, however, send the email I quoted above, saying that she will indeed ask for a motion of recision. In her email, Mosher explicitly says Halifax Water told her the costs of the pipe would be paid by ratepayers. So what happened here? Why, when Halifax Water already had a RDC in place for the diversion pipe 2 above , did john Sheppard tell Mosher and the rest of council that ratepayers would pay for it?


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  6. This is what I think was running through Halifax Water's collective head: I have lots of words for this. The omission seemed purposeful to me. And after I correctly reported that Sheppard had said ratepayers would pay for the entire cost of that pipe, Halifax Water seems to have gone into something of a panic mode, issuing a "clarification" to council and wrongly accusing me of being "in error. Related Stories Most Chain of Lakes Trail users don't know about sewer project Plans for the sewage trail are still a bit, umm, underground. Showing 1- 10 of Remember, it's entirely possible to disagree without spiralling into a thread of negativity and personal attacks.

    We have the right to remove and you have the right to report any comments that go against our policy. Here's a better way to improve HRM's transportation needs. None of my writings has resulted in violent threats quite like my comment on NHL imagery. Legal action against city hall has shot up 25 percent over the past two years.

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    Home Local News Councillor 'furious' over 'heavy handed' Halifax Water smart meter notifications Halifax Water spokesperson James Campbell calls the notifications a 'last ditch effort'. Mar 15, He called this a "last ditch effort. Councillor questions why Halifax Water meetings aren't open to the public Dec 15,